Information on how to manage your account, how our pricing works, how account billing works, and how to get help.
When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan. However, you won’t be charged the new amount until your next monthly billing date. Any administrator […]
Intervals pricing is based on the number of active projects, where each plan limits the number of projects based on the plan. Note: this does not apply to plans that offer unlimited active projects. When a project is completed, we recommend deactivating it to hide it in the project list. You can do this by […]
An account can be canceled by logging in and navigating to the Plan Info page. On the Plan Info page there is a link to cancel the account. When an account is canceled, per our terms of service, all account data is deleted from our servers except for some general usage data. After an account is […]