Information on how to manage your account, how our pricing works, how account billing works, and how to get help.
There are several different ways you can view your estimated vs. actual hours. One way is navigating into a project, then selecting “estimated vs. actual” in the left-hand column. There is an option to toggle the estimated vs. actual by task. For example: Another option is the task listing itself. A filter can be run to grab […]
All plans include onboarding assistance via email and online tickets. We are here to help you get the most out of your Intervals experience regardless of which plan tier you are on. The Onboarding & Training on our pricing grid is a level of service for customers that want one-on-one online meetings and consultations when […]
Priority Support is a level of support offered on certain plans. Typically support requests are handled in the order that they were received. With Priority Support your support requests are given the highest priority and are processed first. Priority Support is ideal for customers who desire the highest level of responsiveness with their Intervals questions […]
If your plan includes unlimited users, which most of our plans do, you can add as many people as you like. No tricks. No limits. There is no additional charge per user. Whether your team has 5 people or 20+ people the monthly charge is the same. Our pricing is based on active projects being […]
We have a different pricing tier for nonprofit organizations and handle it on a case by case basis. Our program is not a straight percentage discount or a one-time discount but a different pricing tier. The process to activate nonprofit pricing is to sign-up for an Intervals trial account and make sure Intervals is a […]
If you have questions about the best way to use Intervals for your business and need some hands on help no problem. We use GoToMeeting so that we can share screens and walk through any questions. To get a demo scheduled, please complete this demo request form. Since Intervals is used by a lot of […]
We received the following question from an Intervals customer. I am new to Intervals and trying out the basic plan. What does “active projects” exactly mean in the Basic plan? If you are trying Intervals after using other software that is based on the number of users, the active project limits may be a little […]
After selecting an Intervals plan, you will be prompted to create an Intervals Administrator account. Click on the “Sign in with Google” button to create this account using your Google account. If you are already signed into your Google account, you will be taken to the final step of the sign up. Note: If you […]
If you already have a login with your Intervals account, to start logging in with your Google account, follow the steps below: Navigating to the “My Account” page via the menu bar In the Login Information section, click on “Sign in with Google” When signing in with Google, the Google email account you are currently […]
To change your username and/or password: Navigating to the “My Account” page via the menu bar Edit the Login information section Update your username and/or password here, then click Save